| By Jim Bruene on May 21, 1997 8:17 AM | Comments (0) |
Comerica
www.comerica.com
Comerica Bank (Detroit, MI; $34 billion; 650,000 ATM cards) rolled out its PC banking via Quicken and QuickBooks in Michigan. Pricing is on the high-side and limits the number of dial-ins that can be made without incurring penalty fees. In a world of flat-rate Net access and free online bank account access, session limits/fees are just one complication too many for both employees and users to comprehend. Although there is a real cost to these sessions in the Intuit/Checkfree dial-up model, progressive banks need to price their online services in a way that does not penalize the use of basic online account look-up. If/when Comerica offers an alternative free account access program on the Net*, the dial-up fees could be justified.
Contact: Richard G. Lyons Jr. is SVP Electronic Banking and Marketplace Technology, 810.370.5202.
*AccessOne BankSystem,Comerica’s direct-banking division, offers free PC banking.
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