Notes:

(1) Gomez Advisors’ www.gomez.com rankings are based on over 150 criteria spanning five categories: Ease of Use, Customer Confidence, On-Site Resources, Relationship Services, and Overall Cost.. The Internet Banker Scorecard reviews banks that allow customers to view their checking accounts, transfer money and pay bills on the Web; Gomez currently focuses on Internet-only banks (of any size) and traditional banks with $5 billion or more in retail (not total) deposits. Scale is 0-10, with 10 being a perfect score. In the Overall Cost category, a score of 10 indicates the lowest cost.

(2) BankRate.com reviews site content, design, and interaction. Scale is 1 to 4 points, with 4 a perfect score.

(3) Smart Money ranked 19 banks based on Web site information, products and services, security, customer service, and fees. The 19 banks invited to participate in the survey were the 13 largest consumer banks based on deposits and 6 Internet-only banks.

(4) Top9.com ranks banks according to number of unique visitors in a given month using unique visitor totals from PC Data.

(5) X.com is incorrectly categorized on Top9.com as a “Professional Service.” For our table, we’ve reclassified them as a Bank and renumbered accordingly. X.com totals do not include PayPal, which had 1.1 million visitors in Feb.