« Domain Protection: Web Site Spoofs | Main | Six New Net-Only Banks Debut this Summer »

Everbank.com Creates a Separate Back-up Site

By Jim Bruene on August 6, 2000 5:04 PM | Comments (0)

www.everbankbackup.com

Here’s an idea worth considering: a backup site with its own URL, <yourbankbackup.com>. everbank’s backup site contains just three links and the toll-free customer service number.


 

Here’s another reason why we like everbank.com, our first OBR Best of the Web designee this year. They make it a priority to continually improve their business, some small like this backup site, some large, like everbank Advisors.

The latest innovation is a backup site running under a different URL  www.everbankbackup.com  for use when the main site is down or busy. The backup site contains only four links:

  • login for online banking
  • login for online brokerage
  • link to email
  • 800 number

One improvement everbank should consider is changing the email address to the backup server as well. If its URL was attacked or hijacked, it wouldn’t want thousands of customers sending emails to service@everbanker.com . Better to create an email account on the backup server so customers linking off this page would send email to service@everbankbackup.com . (Presumably the bank would quickly post an alternative email address during a service outage, but why not have it set up that way from the outset?)

The bank publicized the backup site in an Aug. 6, 2000, customer email. Following is an excerpt:

Everbank.com Customer Email

DON’T FORGET ABOUT WWW.EVERBANKBACKUP.COM

Despite the everbank.com Web site remaining up and running over 99% of the time, there have been occasional problems with our local Internet Service Provider (ISP) that have caused the Web site to slow down from time to time. In the interest of continually improving our service, within the next month we will be changing over to a new ISP, and will begin implementing a new and faster version of the everbank.com Web site.

Of course, it is always possible that during this transition period, Web site access may be temporarily delayed.

That’s why we developed www.everbankbackup.com ! Any time you experience access problems with the main everbank.com Web site, everbankbackup.com is available so you can speedily access your online banking account.

Of course, if you ever have any problems Web banking, you can always give us a call at 1.888.882.EVER (3837) and press '2' at the prompt to speak to a Web banking specialist.

Source: everbank.com, 8/00

Comments (0)
Categories: Everbank

Most Recent Posts:

TrackBack

TrackBack URL for this entry:
http://www.netbanker.com/cgi-bin/mt/mt-t.cgi/1236

Leave a comment

Upcoming Events

  • FinovateFall 2012 -- Join us in NYC on September 12th & 13th, 2012 for our 6th annual flagship showcase of the biggest new fintech innovations from the around the globe. Each company gets 7 minutes to demo live. No slides allowed. Come watch the future of fintech debut in the financial capital of the world! Get your ticket today and save big!
  • FinovateAsia 2012 -- On November 6, 2012, Finovate will host its first Asian conference to showcase of the newest fintech innovations from Asia and the world. Each company gets 7 minutes to demo live. No slides allowed. Come watch the future of Asian fintech debut in Singapore! Get your early-bird ticket today!

Recent Research

  • NEW! Delivering that Secure Feeling: Help consumers reduce perceived risks (for a price) - Find out more
  • NEW! Banking in Facebook: It's time to set up shop in the social network - Find out more
  • Online & Mobile Banking Forecast: Current, future and historical usage: 1994 to 2021 - Find out more
  • Selling Insurance Online (Banking Edition): Can insurance help fill the fee-income gap? - Find out more
  • True Virtual Banking Has Arrived: BankSimple, Personal Capital, Betterment and others go branchless, paperless and “bank-less” - Find out more

 

   

RSS Subscribe via RSS
RSS Subscribe to Comments



Email:


@NetBanker Twitter Feed



See all @NetBanker tweets