New Zealand

Westpac
 http://www.westpactrust.co.nz/

 

United Kingdom

 HSBC

 http://www.hsbc.co.uk/  

 

Lloyds TSB

 http://www.lloydstsb.co.uk/

All three banks on this page have overdone their
homepage education efforts, especially Nationwide.

Intellegent Finance/Halifax PLC

 http://www.if.com/

 

Nationwide

 http://www.nationwide.co.uk/

 

 

NatWest

 http://www.natwest.com/

NatWest has been hit hard, even taking the
unprecedented step of briefly shutting down online
banking during a Dec. 10 phishing attack.

 

  

 Co-operative Bank

 http://www.co-operativebank.co.uk/

 

 

Royal Bank of Scotland

 http://www.rbs.co.uk/

 

 

First Direct (existing customer homepage)

 http://www.firstdirect.com/

Like Citibank.com, First Direct includes a small
homepage link.

 Smile  http://www.smile.co.uk/

 Smile’s news item about email fraud is an
homepage response to the problem.

 

United States

 Citibank

 http://www.citibank.com/

Citibank’s anti-phishing education efforts are
the best we’ve seen.

 

Chase

http://www.chase.com/

Chase was the onlybank with two warnings
on its home page.

Chase recently posted a 14-page PDF document entitled “Chase Identity Theft Kit” which includes tips for prevention as well as detailed instructions and worksheets for victims. Any bank could use FTC resources to develop a similar kit at a minimal cost
(a great college intern holiday project), refer to the FTC’s 37-page booklet “When Bad Things Happen to Your Good Name”,  www.ftc.gov/bcp/conline/pubs/credit/idtheft.pdf  

 

 

FleetBoston

 http://www.fleetboston.com/

 

US Bank

 http://www.usbank.com/

 U.S. Bank posts its fraud warning only on its online banking login page. It’s good placement, but it’s not likely to be seen by many users. The bank should also send the warning to online banking customers via email.