| By Jim Bruene on April 27, 2005 12:21 AM | Comments (0) |
Also at the Net.Finance conference today, Linda Worrell from Bank of America reported that its online channel handles more volume than the call center and ATM network combined.
Here's the breakdown:
13.1 million active online banking customers login in to their accounts an average of 10 times per month. That's 130 million sessions monthly, or 1.6 billion annually.
In comparison:
- the call center handles 825 million calls annually
- the 16,000-machine ATM network processes 840 million transactions
- its 5,800 branches handle 600 million
-- JB
If you'd like to learn more about the future of online banking, check out the Online Banking & Bill Pay Forecast: Current, future and historical usage: 1994 to 2016 from our sister publication, The Online Banking Report.
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