| By Jim Bruene on March 28, 2007 5:56 PM | Comments (1) |
I've been an Expedia regular for 10 years, so I only check Orbitz on occasion. But I was there today and was impressed with what they are doing in mobile alerts. You'll have to read the next Online Banking Report for all the details (note 1), but I wanted to pass on one idea that could be used by banks and credit unions today.
I call it an alert ticker. What it does it track the number of OrbitzTLC alerts sent to customers (see it in action here). The odometer-like counter rolls over about once per second and currently reads 87,794,309 (see inset). ING Direct has done the same thing for many years with the total interest earned by its savings customers.
Below the ticker is another feature that financial institutions supporting voice-mail alerts should consider, a quick trial entry form. Users can type in any phone number, landline or mobile, to receive a sample voice message alert (note 2). Those entering a mobile number can also receive a sample text message by checking the lower box (note 3).
Notes:
1. Online Banking Report #140 will be available in early April.
2. They didn't ask for mobile phone carrier, so Orbitz must send a message to all the major carriers, e.g., yourphone#@cingular.com, yourphone#@verizon.net, and so on figuring the right one will get through eventually.
3. It's been three hours and I've received neither a voice message or text message.
4. Banks should also take a page from Southwest Airline's Ding service (see coverage here and here).
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It's more likely that they simply have an SMS service for the phones. It's much more reliable, and not all that inexpensive.
Here's a link to Jordan Schwartz presenting how to build SMS services at Ignite Seattle.