Finally, we have someone using a blog to have a little fun (note 1). Carolina Postal Credit Union's blog, I Love My Hoopty, is using humor and user-generated content to drum up car loan business. Through its website and blog, the CU asks users to write about and post pictures of their first cars, and the more rickety the better. I wasn't familiar with the term, but apparently in this context "hoopty" means an old rickety car.
The hoopty theme is also used on the CU's homepage to promote vehicle loans (see second screenshot below).
Analysis
Since I'm twice the age of the target market here, it doesn't matter that the blog's content doesn't resonate with me. I LOVE the creativity and I'll bet the younger, Colbert-Report-watching crowd thinks it's pretty cool that a bank/credit union would do something this irreverent.
Unfortunately, the follow-through doesn't look nearly as good as the creative. I first noticed this blog a few months ago, and until last week, it hadn't been updated since July. It doesn't really make sense to have a blog that's only updated a few times per year. If the CU doesn't have the resources to add something at least once per month, it should pull the blog down and incorporate the content into its main website.
Also, I question the prominence of the campaign on the CPCU homepage. Is that really the main message you want displayed to your members for several months? Even if does fit the overall brand strategy, the CU should change the banner ad's hyperlink. Currently, it goes to the hoopty blog (after a short detour to acknowledge that they are leaving the CU's website), which is not an effective landing page. The CU should first take users to a dedicated lending page that explains loan options and prices and invites members to apply.
Carolina Postal Credit Union blog (20 Nov 2007)
CPCU homepage (20 Nov 2007)
Note:
1. UMB used a similar approach in its My Ugly Room contest a year ago.
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Comments (2)
This is a great example of how social media can help financial institutions build a two way relationship with their customer base.
My main issue is that it is difficult for the user to figure out how to submit their hoopty for posting/review. I would add a 'Enter Your Hoopty' button at top of page to simplify the user experience.
Posted by Jason Kort | November 22, 2007 8:34 AM
Posted on November 22, 2007 08:34
THis was the best and great where social media can help financial institutions build a two way relationship with their customer base for the best business associate.
Posted by casper john | July 1, 2008 7:35 PM
Posted on July 1, 2008 19:35