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eBay Pitches Co-branded MasterCard to Bidders

By Jim Bruene on November 20, 2007 11:07 AM | Comments (2)

Given how many times I've had to tell clerks, "no, I really don't care to save $18 on my purchase today" (by adding yet another revolving credit product to my life), the come-on at checkout must work pretty well. Amazon has used this approach at online checkout for years, offering up to $30 in savings if approved for its co-branded credit card.

eBay recently began pitching its eBay MasterCard to bidders in its online auctions. As you can see below, a small "up to $25 back" is presented to users as they consider what bid amount to enter. The card is issued by GE Money and requires a PayPal account. Customers can opt to display their eBay userid on the no-annual-fee card.

 

Analysis
I also received an email offer last night (7:34 PM Pacific) for the card (see screenshot below). It's an attractive holiday-themed message with the slightly misleading email subject line, "Get 10% off eBay purchases through Dec. 15." I clicked on it wondering why eBay would offer me, a frequent buyer, such a substantial savings. It turns out to only apply to the first $250 spent, for a $25 savings, not so rich compared to other credit card offers I typically receive in the mail. But with the tight integration and 30-second loan application, it should provide a reasonable flow of new applications.  

The online application is simple and fast with pre-populated personal info and a 30-second approval promise. All I had to do on the first page (note 1) was decide whether to put my eBay ID on the plastic and enter my birthdate (see screenshot below). However, the process is marred by the upsell of credit insurance disguised under the seemingly innocuous heading (see closeup below):

Yes, enroll me in the Account Security program.

Granted, the cost is clearly disclosed, however, many applicants will check the box thinking they are protecting themselves from fraud, and only later find out they are paying an extra 1.5% per month (that's $900 per year on a $5,000 balance) for an insurance product they probably don't need. With all the problems its had with phishing and fraud, eBay should NOT trick customers into signing on for credit insurance under the guise of "security." 

Email solicitation from eBay (19 November 2007)


Landing page for email solicitation of eBay MasterCard
(19 November 2007

Note:

1. I did not proceed past the first page because I could not tell if hitting "continue" at that point would trigger a credit application. They may ask income and employment questions on the next page.  

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I was interested in purchasing a $239 item on ebay. Accompanied with the 'Buy It Now' figure was a note to apply for an EBAY Mastercard and in turn, receive a no interest 3 month period to pay for the item. So, I thought I'd go for it. However, my application stumbled on every attempt to have my application approved. It was evidently not accepted because I already have a PAYPAL Mastercard. I was under the assumption ebay and paypal were separate companies - not so I suppose. I thought I'd make a further attempt starting from scratch and went back to the item on ebay. The offer of three months to pay had mysteriously vanished. Oh well.

On 8/30/08 I applied for and used the card for the promotion ending 9/02/08. 15% off purchases. After I received the card and activated it 9/5/08 Paypal would not allow it as my funding source. After calls to the number on the card and emails to paypal/run around. I still have no account access online. Automated phone service says no transactions but has a balance (not reflecting 15% off). Now I see "no interest no payments until 2009, providing card balance is paid in full within 4 months." Well, IF I CAN'T ACCESS IT I CAN'T PAY IT. which they already know and they will probably send a paper statement in January with all interest included negating the 15% I was supposed to save. What a gimmick.

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