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Quicken Loans Enters the Personal Finance Space with Quizzle

By Jim Bruene on February 18, 2008 9:42 AM | Comments (3)

image Two years ago, computerized personal financial management was a two-horse race: Intuit's Quicken vs. Microsoft Money. Both full-featured. Both relatively easy to use. But both were packaged software apps, clearly not the future of consumer computing.

Fast forward to 2008: We now have two dozen startups, several banks, and other financial stalwarts, offering online personal finance of every size and shape (see Online Banking Report 142/143 and 131/132).

image The latest entrant: Quicken Loans, which launched an open beta of Quizzle, an online budget and personal finance portal that features home values, mortgage advice, and free credit reports/scores from Experian (see note 1).

Quizzle also calculates what it calls your Quizzle score based on your credit score, home value, savings, debt, and household income/expenses (see second screenshot, below). Debt payments are imported from credit report data, but users can edit the information or add other items to improve the results.

Quizzle also provides home-value estimates calculated from public records, but in my case, it's no Zillow, and listed a home value that was significantly wrong (see note 1).  But it's simple to edit the number with your own estimate. Quicken Loans should consider tapping Zillow's API to provide a second opinion.

The sign-up process
Signup is simple with users providing name, address, birth date, email address, income, and home-purchase date. Email address is verified with a message that must be confirmed. Then identity is verified online using data pulled from the Experian credit bureau.

This is the same procedure used by every online credit-report provider with one huge exception. Quicken Loans DOES NOT REQUIRE A SOCIAL SECURITY NUMBER, a huge usability and privacy gain. The company is allowing credit-report access based on a name/address/birth date match. That's a welcome improvement for the user.

Analysis
There are a few rough edges in the tool. The home-equity portion is not well explained. In my example, my home value was shown to be about $50,000 more than the loan balance. However, in the equity portion of the tool, it showed that my home equity to be zero. Evidently, the site uses an 80% LTV criteria to calculate the amount of home equity available to lend against. While that's a perfectly reasonable assumption in today's credit environment, it should be spelled out in detail.

But overall, it's a great tool. The really free credit report and score alone are enough of a payback to gain consumer usage. The rest of the Quizzle score is less useful, but still interesting. And seeing it all in one place is fantastic. It will be interesting to see how Quicken Loans pulls me back to the site in the future.

Quizzle is off to a great start, and I look forward to seeing more companies, including banks, credit unions, and card issuers, integrate credit scores/reports into their online offerings (see note 2).

Overall scores:
    Look and feel (user interface) ==> A
    Credit information ==> A+
    Other tools ==> B
 

Quizzle home (18 Feb. 2008, prior to entering a ZIP code)

Quizzle from Quicken Loans home 18 Feb 2008


Overview pages showing the makeup of the overall Quizzle score

(upper right)

Quicken Loans Quizzle main results page

Note:

1. Quizzle uses a 900-point scale for credit scores, padding 50 points to everyone's score compared to Fair Isaac's FICO that tops out at 850. This makes you feel a little better about your score. No doubt, credit score inflation will continue, with someone using a 1,000-point scale in the near future. 

2. WaMu has provided free credit scores to credit card customers for several years.

Comments (3)

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3 Comments

Thanks for the write-up Jim!

We're already working on a better solution to explain the home equity portion of the tool -- thank you for letting us know that it wasn't completely clear to you!

The home value piece can be tricky, because estimates based on public records are never 100 percent accurate. However, in the near future, we'd like to tie in various tools to allow Quizzlers to get closer to an accurate value -- from a home improvements calculator that adds value from major improvement projects onto the value of the home to richer comparables in a person's area. We'll get there.

This is just the beginning... Quizzle will get bigger and better, especially with great feedback from people like you. If any of your readers have suggestions on what they'd like to see, please email us at feedback@quizzle.com.

Thanks Ann-Marie. It takes courage to respond to blog posts even when there are "constructive criticisms." I have no doubt you'll be make constant improvements to the tools...I look forward to the future developments. --Jim Bruene

So, congrats to everyone here at Quicken Loans that has worked or currently works on Quizzle and big THANKS to everyone who lives inside Quizzle (we like to call you Quizzlers). We all work hard to make Quizzle something you'll love, so be sure to let us know what you think! And tell your friends!
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Home Loans-Home Loans

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