| By Jim Bruene on March 24, 2009 5:00 PM | Comments (3) |
Gmail's new undo send option, aka the "oops button," has been well received in online circles. Gmail users that enable the feature in the Google Labs area, have 5 seconds after hitting send to recall the message by pressing "undue" at the top of the page (see screenshot below). It's a nice addition, although it would be better if you had more than 5 seconds to react.
The same concept would work nicely in online bill payment. While most bill-pay systems have several safeguards to prevent unwanted payments to go out, including a confirmation screen and an "edit pending payments" function, those functions still require some knowledge of the system to properly use.
A simple "undoue" button would make the process much faster. More importantly, it would make the bill-pay system appear more user friendly, helping increase usage.
Gmail undo send function (24 March 2009)
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Jim, Did you mean "Undo" or "Undue"?? I would LOVE an "Undue" button for my bills -- postpone them for good! Dave Fortney
Jim, you should have an "oops" button on the publishing software you use. due to batch processing, bill pay allows for easy same day cancellation of payments. is it really a good idea to replace "bank terminology" with catchy colloquialisms?
@DSF...Thanks for the correction. That's one of the best typo's I've ever made.
@JB...It depends on what bank term you are talking about. As long as they are easily understood they are fine, eg. checking account. But bill pay users, especially newer ones, may not realize that they can go back and edit a payment until such time as the "batch is processed." And those deadlines aren't always so clearly defined. "Undo" is pretty easy to understand.