| By Jim Bruene on March 19, 2010 5:26 PM | Comments (3) |
One of the things I enjoy about using Gmail are the one-line ads displayed across the top of the screen. It's fascinating to see how Google's algorithm attempts to figure out what's on the top of my mind by reading my recent emails (goodbye privacy).
Last week, it correctly deduced that I'd be interested in a new initiative by Citibank; unfortunately, I didn't capture the exact ad, but it pointed me to the URL <new.citi.com>, which itself was enough to get a click out of me.
To my surprise, new.citi.com is an online microsite aimed at sharing the things Citi is doing to bring itself back from the brink. And it's being told in blog format. It started in February with seven posts on Feb. 1. There was no activity for two weeks, but since then the bank has posted 15 new entries, about 2.5 per week, a good pace.
The content is good. For example, yesterday they wrote about their no-overdraft philosophy on debit cards, a policy they've always adhered to. The bank even linked to Ron Lieber's NY Times, Your Money column, "Overdraft Protection. Why Bother?", just like a real blog.
The design is attractive and consistent with Citi's brand identity (see screenshot below). But it's a little over-indulgent for a blog. Above the fold, all you see are Citi executive testimonials and an undated post from CEO Vikram Pandit permanently anchored there. I recommend activating the upper-right mute button to obviate the annoying little jingle that plays each time you click a new page.
The bank allows comments, moderated of course. Most posts have just one or two, but the anchor post has 60.
It's good to see another major bank blogging, especially after Bank of America killed its innovations blog (note 1). And it's a solid effort, good for the bank and its brand. A little restraint in the design department and this would earn an A grade.
Citi's corporate blog site (19 March 2010)
Note: You can get rid of the faces by clicking on minimize, and mute the jingle with the speaker sign, but few users are going to see those, or know what they mean.
Note: For an even better example, check out Truliant Federal Credit Union's superb new blog. The CU has an internal team that's been doing five relevant posts per week since Jan 27.
I had a chance to visit the new Citi Blog, through the links in your blog.
Citi's Blog seems to be a good attempt to bond with its customers
Did you notice that, except for two written by Vikram Pandit, the other posts were written by "Citi"? What do you think of anonymous authors?
Ron, for Truliant's blog we provide a name for folks that write most of the posts. BUT, if we post a success story or news item it generally comes from "Truliant." Doing so allows us to not highlight someone from Marketing as the poster.