NetBanker Recent Comments

FinDesign: Making it Easy for Visitors to Find Online/Mobile Banking Features

Wed, 24 Apr 2013 19:04:17 -0800

Author: Brad Leimer
Date: Apr 25, 2013 11:08 AM
URL: http://www.mechanicsbank.com

Jim - Great point in your post today - if a large portion of our traffic is related to the post authenticated channel - then let's make it easier for customers and prospects to find information related to these services. At Mechanics Bank, we've had the first primary navigation spot saved for online banking services for nearly four years. It's amazing how many sites aren't making these services more prominent. Thanks for bringing up the issue today. Look forward to seeing you and Eric and Finovate in a few weeks. Brad Leimer VP Online/Mobile Mechanics Bank

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In Defense of Bank Branch Doubters

Mon, 22 Apr 2013 18:31:16 -0800

Author: Brett King
Date: Apr 22, 2013 8:11 PM
URL: http://www.about.me/brettking

Jim, A nice balanced view. I too believe that we'll still see branches long into our future, but the economics of the business will be such that we'll see a dramatic reduction in numbers and square footage as you've pointed out. To measure the rate of reduction or change I think there are some very simple metrics: 1. Total number of branches 2. Average Square Footage per branch 3. Total revenue per customer per branch (as compared honestly with other channels) 4. Revenue mix per channel and per journey I spoke with Ron Shevlin last week and he says he's tired of this debate and wants to move on. I think I'm feeling the same. The whole reason I started the conversation on this was really that the data is glaringly obvious that the business is changing, but most retail bankers are still too branch-centric. The only way I felt I could shake these people out of their reverie was to attack this issue hard - to make them question their reference point. That way, I thought we'd get a swing of the pendulum somewhere closer to where it needs to be. The reality is that those who believe in customer engagement are trying to provide a right-sized, channel agnostic approach, and as a result they're trying lots of new things and de-emphasizing the physical space as the core of the business. However, there are even more than desperately want to believe that things aren't going to change and they'll be able to retain the status quo. I think I've probably inspired those that can be to be more balanced on the revenue and engagement side, and have equally frustrated those who are hoping that I'm wrong. In the end time, customer behavior and economics will sort this out. The organization that is adaptable and ready to experiment with new engagement models will survive, and those that don't wont. I think it's time to start focusing on a more positive dialog again around what's exciting, interesting and revolutionary in the business. That's my plan for the rest of the year. Oh, and ... on-boarding as many Moven customers as I can :) BK

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Mobile Monday: Bank of the West is First in USA with No-Login Pulldown Balance Lookup

Mon, 01 Apr 2013 14:45:40 -0800

Author: Jim Bruene
Date: Apr 5, 2013 8:59 AM
URL: http://www.netbanker.com

@Bill Thanks for the heads-up. The word "first" is dangerous. Sounds like GoBank beat them to it by a few weeks. Very innovative stuff out of Green Dot. I'll update the post.

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Mobile Monday: Bank of the West is First in USA with No-Login Pulldown Balance Lookup

Mon, 01 Apr 2013 14:45:40 -0800

Author: Bill
Date: Apr 2, 2013 10:14 AM
URL: http://www.gobank.com

Hi Jim, are you counting GoBank in terms of "who's first" with prelogin balance? GoBank launched their beta in January, 2013. The mobile app includes the "SLIDE FOR BALANCE" prelogin feature. Thanks, Bill

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Bank of America Pitches Identity Theft Protection at Logoff

Tue, 17 Oct 2006 13:54:47 -0800

Author: iaanhayden
Date: Mar 20, 2013 3:21 AM
URL: http://www.vaultidentity.com/credit-protection-services.html

Make certain you’re looking at your bank and credit card statements frequently, checking for any suspicious activity, such as withdrawals or buys you didn’t make.Whether you’re buying, banking or paying accounts, you need to make certain that the information you share online is protected and won’t be distributed with anyone additional. Laptops, cell phones and PDAs are warm targets for thieves, so make sure you hold close watch on these pieces and use strong passwords with a combination of upper and smaller case notes, numbers and emblems to defend your facts and figures and insure credit and identity protection

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Chase Bank's Remodel: The Death of the "Swiss Army Knife" Banking Homepage?

Mon, 08 Oct 2012 14:11:09 -0800

Author: Quinton Hamp
Date: Mar 16, 2013 6:05 AM
URL: http://www.snazzychecks.com

I've banked with Chase for years, and I must say that I really like the new design. Even though it makes it easier to log in, it also helped me identify services that they have always provided but that I have always scrolled past, trying to login. Chase demonstrates that "less is more" and uses the good principle of offering the products that have the highest conversion rate. The good ole' 80/20 rule at work!

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Crowdfunding a Better Future: Pave

Thu, 28 Feb 2013 23:38:07 -0800

Author: Melanie Friedrichs (@mfriedri)
Date: Mar 5, 2013 8:03 AM
URL: http://blog.andera.com

Hi Jim, I love crowdfunding too- will be interesting to see where it goes / how it grows. Two other examples I think are interesting: an education funding platform started by a classmate of mine theschoolfund.org, and a SaaS platform for large charities and big events (like the NYC Marathon) that my brother works for- www.crowdrise.com

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Mobile Monday: Square Wallet Provides a Sneak Peek at the Future of Proximity Payments

Mon, 28 Jan 2013 12:03:14 -0800

Author: Karen Gordon
Date: Feb 6, 2013 9:06 AM
URL: http://www.zootweb.com/blog/index.php/author/karen-gordon/

This has great potential to generate customer support. I’ve discussed how the goal of customer loyalty programs should be reducing friction; in operational efficiency, authorization strategies, and keeping it simple. Square is doing well in operational efficiency and keeping it simple with this program. I’ve stopped taking punch cards from retailers, even though I love getting free stuff because I don’t like carrying them around and can never find my card when I need it. The system Square has established for both storage and reminders of reward card programs is set up to generate high customer loyalty among its users.

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Launching: Automatic Location-and-Merchant-Based Prepaid-Card Reloading with Spending Controls

Wed, 03 Oct 2012 11:31:47 -0800

Author: paldona
Date: Feb 5, 2013 10:06 PM
URL: http://icupids.com

i like moviepass it gives a good and easy systems for customers, it's also equipped with the online system that make me happy single online dating

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Design: PayPal's New Website (with before and after screenshots)

Mon, 09 Jul 2012 12:05:50 -0800

Author: nadia
Date: Feb 5, 2013 2:08 AM
URL: http://icupids.com

paypal has a good interface with a great design, but you need to becareful when you open paypal with a different ip too often because it will risk your email and id

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SmartyPig Launches OneClick, Goal-Based Savings Account Browser Plugin

Mon, 21 Jan 2013 13:09:25 -0800

Author: Alessandra
Date: Jan 31, 2013 9:13 AM
URL: http://goseealex.com/

I have to say that this is a really amazing extension. In fact, it makes online shopping convenient as it helps any shopper remember their possible purchases and their corresponding prices. This is great for decision making right at the end.

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Mobile Wallet Providers Woo Retailers at Annual Convention

Tue, 22 Jan 2013 12:44:29 -0800

Author: Eric Olson
Date: Jan 23, 2013 7:21 AM
URL: http://www.nrf.com

A quick correction, Square had a presence on the conference program. CFO Sarah Friar spoke on the keynote stage in Javits North Hall as part of the Retail's BIG Fast Track program Wednesday morning. Thanks.

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Future File: Digitizing Paper POS Receipts

Fri, 23 Jul 2010 17:48:06 -0800

Author: Rob @ Healthblog
Date: Jan 23, 2013 6:20 AM
URL: http://healthblogspot.com/best-superfoods-for-brain-health/

you have to save your recepts. people should make it a happy of take the receipts

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Crowdfunding (aka P2P Lending): The First Pure Internet-Induced Disruption in Financial Services

Thu, 10 Jan 2013 17:46:17 -0800

Author: Peter Renton
Date: Jan 11, 2013 11:02 AM
URL: http://www.lendacademy.com

Jim, I am also excited about the future of p2p lending and crowdfunding. Although I certainly wouldn't call them synonymous as you have done in the title of this post. They have some things in common but crowdfunding is its own distinct industry. It will be interesting to see the equity crowdfunding space unfold in the coming years but I would argue that from an investor perspective it will be a lot more risky than a p2p lending investment. Now, debt-based crowdfunding for businesses could be a different story. Investors who loan money to established companies with a proven track record of profits will likely do better than those who invest in the equity of startups. At least that is my prediction.

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CafeGive Powers Cause Marketing via Facebook

Thu, 29 Nov 2012 20:57:40 -0800

Author: Sandra
Date: Dec 18, 2012 6:17 PM
URL: http://cafegive.com

Jim, Thanks for featuring some great customers. Patelco is going strong in their quest to help Sandy victims, and are almost at their goal. We appreciate the coverage, and your insights to the platform. There's been a lot of interest in www.cafegive.com since!

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Mint Launches Mac App: Mint QuickView

Tue, 17 Jul 2012 15:56:05 -0800

Author: Manish
Date: Nov 11, 2012 11:03 PM
URL: http://www.licindiaagent.com

This is the best financial app I have seen. Highly recommended. Manish

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The Best Card/Banking Activation Email Ever? Simple Innovation #7*

Wed, 31 Oct 2012 14:04:14 -0800

Author: Alex
Date: Nov 1, 2012 9:37 PM
URL: http://netmail.com

Must say, and it is just personal, but I find it a bit creepy. While intellectually I know a bank would have no problem mapping my life out pretty thoroughly by tracking transactions I'd prefer we all pretend they couldn't (or, at least, don't).

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Online Advertising Spending for Financial Services Companies

Wed, 17 May 2006 18:23:39 -0800

Author: pay per click
Date: Oct 12, 2012 10:15 PM

They are we knew giants in the industry, so no wonder that they also put their names in online advertising. Imagine the profits they have compare to other business that hardly own an advertising slot on web marketing due to competition. The best thing that small businesses can do is to engage in any pay per click marketing. Anyway, can you share the current updates of these financial services from 2011 to present?

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What the Real-Time Web Means for Banking

Mon, 01 Mar 2010 14:31:54 -0800

Author: mikepol
Date: Sep 22, 2012 5:39 AM
URL: http://www.shelfgenie.com

I am a customer (for the moment) of BBVA Compass and have a terrible opinion of this new real-time banking. It seems that it has been in operation for a few weeks at the time I am writing this. I have several businesses that I own and run each through various BBVA Compass accounts. Two of the businesses are franchise businesses, and those that are franchisees, franchise companies typically pull royalties via ACH each week. For me, one pulls on Wednesday, and the other pulls on Thursday. The issue I have, I often don't know what the total ACH amount is going to be until the day before. When I know how much it is, I will move money over the following day to cover the ACH amount. Well, because of this new real time banking system, I have had over $150 already of NSF charges over the past 2 weeks. Plenty of money was in my account at the end of the day to cover all liabilities, but the ACH amounts happened to come through in the morning, and I didn't make my deposits until the afternoon, and I was hit with a $38 NSF charge.I talked with the branch manager at the McKinney TX branch, and his suggestion was that I get overdraft protection, such that it drops all of the NSF charges to $12. A little shocked that was his advice, instead of helping me find a solution, he suggested a loan product that costs less in fees than NSF charges. Because of the nature of my franchise businesses and having a separate account for ACH amounts, BBVA Compass Bank will end up loosing all of my business. I hope the Real-Time banking brings enough NSF charges into their bank to cover the number of dis-satisfied customers that decided to leave as a result. What I found most humorous, the way the manager tried to spin Real-Time banking as a positive for the customer. He said my deposits are now immediate. Well, that is simply a lie, as I recently deposited a 20k check, and still had to wait for 10 days to have it clear. How does Real-Time banking help a customer again?

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Bank of America Redesigns Email Alerts

Sun, 22 Aug 2010 17:12:10 -0800

Author: Coenraad de Beer
Date: Aug 16, 2012 12:46 PM
URL: http://www.cybertopcops.com/phishing-scam-bank-of-america-alert-account-has-insufficient-funds.php

I don't think the date of the last login adds any useful form of security, as a matter of fact, this is just the thing the phishing scammers are exploiting. The same holds true about the message of the Security Checkpoint. It makes a phishing scammer's life much easier. Do they still use this template?

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