Main

USAA Archives

USAA and Provident Bank Post iPhone Web Apps in Apple's Directory

By Jim Bruene on July 9, 2008 10:02 AM | 0 Comments

USAA iPhone mobile banking app (July 2008) It took almost six months, but Bank of America finally has company in Apple's iPhone Web App Directory (see note 1).

USAA posted its iPhone-optimized web app on July 2 (here). USAA's browser-based app can be used by anyone with online access to their USAA accounts
(see note 2).

The resolution in the screenshot (right) is not great, but you can see the bank is using large iPhone-like icons to navigate to the main functions:

  • Balance/transaction inquiry
  • Funds transfer
  • Bill payment
  • Stock trading
  • Order auto insurance cards

Provident Bank added its mShift-powered solution to the Apple directory June 11. Users are able to perform all typical online banking functions: balance/transaction inquiry,image transfer funds, and pay bills. It has a more pedestrian look (see below), clearly built to work across many different mobile devices. The small links would be harder to navigate on an iPhone compared to USAA's icons.

See previous iPhone banking coverage here.

Notes:
1. BofA was first in the United States. Germany's Postbank, was the first bank in the world in the app directory, beating BofA by a few weeks last fall.

2. These are mobile-browser based solutions optimized for the iPhone.  They are NOT native apps running on the iPhone OS, that are soon to be featured in the Apple App Store (see previous post).

AddThis Social Bookmark Button
Categories: Apple, Mobile Banking, USAA, iPhone

CheckFree to Enable In-home Remote Check Deposits for Consumers and Small Businesses

By Jim Bruene on February 5, 2008 12:23 PM | 4 Comments

Link to USAA's Bank@Home Although, remote deposit capture has captured a significant share of larger businesses, consumers have had fewer options:

  • USAA has offered in-home scanning, called Deposit@Home, for more than a year (previous coverage here), but its customer base is limited to current and retired members of the military.
  • DepositNow, a unit of BankServ, allows anyone to use remote deposit services, but it's geared towards businesses and costs at least $29/mo, far above what consumers or even smaller businesses will pay.
  • A number of banks also make it available to small businesses and the very wealthy, but consumer rollouts have been nonexistent. The cost of a dedicated scanner makes it uneconomical for the mass market.

checkfree_logo CheckFree aims to change that with a new service targeted to consumers and very small businesses (press release here). The key is using existing consumer scanners and multi-function printers. USAA has proven that this technology does indeed work, so we expect CheckFree's service will pass technical hurdles.

It's hard to predict consumer demand, but given that around 20% of U.S. households maintain a full- or part-time business endeavor, we expect strong demand if the price is reasonable and technology is extremely easy to use.

Remote deposit services could be used as the cornerstone of a premium online banking offering (note 2) attractive to microbusiness (note 1) owners and consumers who still receive paper checks a few times per month.

Notes:

  1. We define a microbusiness as one with $50,000 or less in annual revenue, typically a part-time, home-based business. For more information see Online Banking Report #107/108: Small and Microbusiness Banking Online.
  2. See Online Banking Report #109 for ideas on how to create a premium online banking channel.
AddThis Social Bookmark Button

USAA Offers Nationwide Remote Deposit Capture for Consumers

By Jim Bruene on December 7, 2006 9:34 AM | 0 Comments

In a press release yesterday, USAA, which serves many of its 5.6 million members remotely, announced the availability of its Deposit@home remote deposit capture service. It's the first major remote deposit capture service geared towards consumers. There are no fees for the service.

Previous services have been targeted to businesses who could justify the $300 to $700+ cost of a dedicated on-location paper-check scanner (see prior coverage here). USAA's service USAA remote deposit in actionworks with any 200 dpi or better scanner hooked to a Windows 2000/XP computer, so households with a dedicated scanner or multi-function printer will not be required to add hardware.

Deposit@home has been rolling out to selected customers since mid-November. To reduce risk, the service is only available to credit- and insurance-qualified checking account customers.

It's being positioned as a replacement to the UPS/NetBank QuickPost service that was abruptly discontinued by NetBank in a cost-cutting move (previous post here). QuickPost allowed USAA customers to overnight deposits free-of-charge from any UPS Store. There is no word on when or if it will be available to all USAA checking account customers.

Because of its limited availability, it has not been featured on USAA's website. Invitations were sent by email and the option was added to the menu within online banking. However, the feature was used in an online promotion for the Lackland Airfest 2006 a month ago (see mention in upper-left here). 

Here's a screenshot posted on the USAA thread at FatWallet:

QuickPost alternatives at USAA CLICK TO ENLARGE

Analysis
Assuming the service works as promised on in-home scanners, the ability to submit deposits remotely should help financial institutions compete for checking accounts outside their geographic footprint.

Winners: Direct banks, credit unions, and smaller banks with limited branch networks; also, remote deposit technology providers and printer/scanner manufacturers

Losers: Any financial institution that doesn't offer remote deposit options; branches

AddThis Social Bookmark Button

Sponsors

Finovate 2008 - Come see the future of finance & banking!


Sponsored Links

Events

Research

  • NEW! New Models for Lead Generation Auctions, personal finance communities, and tools provide alternatives to Google AdWords- Find out more
  • NEW! Online Investing Communities: Will social networking revolutionize saving & investing?- Find out more
  • NEW! Searching for Customers 3.0: Search engine marketing for financial institutions- Find out more
  • Person-to-Person Lending 2.0: Disruptive service or market niche? - Find out more

Products & Services

  • Compare CD (certificate of deposit) interest rates and read customer reviews at Bankaholic